Testimonials

Did our staff listen to you and treat your concerns seriously?

• 100 per cent of people asked said 'all the time'

Do you feel that the service has helped you to better understand and address your difficulties?

• 58.8 per cent of people asked said 'all the time'
• 39.2 per cent of people asked said 'most of the time'
• 1 per cent of people asked said 'sometimes'

 Did you feel involved in making choices about your treatment and care?

• 78.4 per cent of people asked said 'all the time'
• 21.5 per cent of people asked said 'most of the time'

On reflection, did you get the help that mattered to you?

• 68.6 per cent of people asked said 'all the time'
• 29.4 per cent of people asked said 'most of the time'
• 1 per cent of people asked said 'sometimes'

Did you have confidence in your therapist and his / her skills and techniques?

• 92.1 per cent of people asked said 'all the time'
• 7.8 per cent of people asked said 'most of the time'

Did you have confidence in your therapist and his / her skills and techniques?

• 92.1 per cent of people asked said 'all the time'
• 7.8 per cent of people asked said 'most of the time'

Were you given information about options for choosing a treatment that is appropriate for your problems?

• 100 per cent of people asked said 'yes'

Do you prefer any of the treatments among the options available?

• 78.1 per cent of people asked said 'yes'
• 21.8 per cent of people asked said 'no'

Were you offered your preferred treatment?

• 78.1 per cent of people asked said 'yes'
• 21.8 per cent of people asked said 'N/A'

How satisfied were you with your assessment?

• 78.1 per cent of people asked said 'completely satisfied'
• 12.5 per cent of people asked said 'mostly satisfied'
• 0.9 per cent of people asked said 'neither satisfied nor disatisfied'

Was our service helpful to you?

• 100 per cent of people asked said 'yes'

Speaking to somebody is really helpful and getting confirmation that I am doing the right thing is also very helpful. Therapist was really convincing when explaining things to me - that they know what they are doing and that also helps me feel better.

Happy With the choice i was offered, very helpful therapist

I'm happy with the talk I have with my counsellor least week

The service provision has been exemplary and supportive throughout, with focus on the person and what is right for them, rather than it being focussed towards what is available.

I was pleasantly surprised with the professionalism and efficiency as well as ability of the assessor to normalise my experience, offer compassionate and empathic support and accurately answer all my questions and put me forward for my preferred treatment option.

Was my first experience and I felt very comfortable and reassured! Was lovely to speak to a great therapist today! Very kind and orientated to help the patient (me). Thank you!

Everything that was needed was covered today. Thank you 

It's been very helpful today,the lady listened to me and I felt understood 

My counsellor is a very good listener and she helped me to focus on my issues so that I could address them

I'm very happy. My counsellor helped me to see things from a clearer perspective and helped me to stay on track with my reasons for wanting counselling 

My therapist has helped me to find my happy place

Very useful, found the support very practical and supportive, the thought challenging was great. Got me through my presentation and showed me what I can do instead of what I cant do

It has opened my eyes to speak to someone not in my family and that helps. I needed to be listened to and I learned a lot. I find that I have emptied out a portion of pain that I could not get rid of. It's not there any more and I am now moving on.

All involved were really respectful and answered any questions I had. No one was pushy at all and that made me want to share more.

The therapist have been really helpful and respectful at all times.  They have listened to what I have said and understood what I was saying and suggested ideas to help me improve my mood. It's been really helpful. It's a shame it's only for 4 weeks. 

I never thought I would get counselling but it turned out to be very beneficial.  I feel much better within myself after talking to my therapist.

I had the most amazing journey with my therapist from start to finish. It was very daunting at first but very gently and over time the connection and understanding we shared was exceptional. I would highly recommend this service. Thankyou to IAPT team for your service keep up the good work 

Yes, helped me to identify strategies/ techniques to use eg worry time app 

- Jo

It was helpful to me as I was seen very quickly and once a week 

- Grace

Yes and would assume this shows in outcomes measures. Previously had very good experience in 2017 and was kindly given same therapist again who I have a great relationship with. XX is fantastic at getting me to rethink my thoughts and in turn behaviours 

- JA

Yes, my therapist was very helpful I made a real connection with her 

- Sasha

Yes very. I have received excellent psychotherapy support from elsewhere in the past so asked for an experienced therapist who would get straight to the 'difficult stuff' which the cnwl therapist did.

- SW

Very - very thorough treatment and taught me skills I am still using post treatment 

- Anonymous

The service was fantastic. I couldn’t fault the care I received at all. Very grateful. 
I feel that the results have been better than any other previous therapy I have received. It’s made a real positive impact. 

- Anonymous

Extremely helpful. The clinician I was working with was able to tailor the sessions to what I needed. Which was especially helpful through the pandemic when I continued working on the wards and my  needs changed 

- Rosa

Yes. The person XX was very professional and understanding. He help me come out of my worries and feeling down with with issues around me. 

 - Anonymous

Your service is amazing. You gave me great tools to deal with the way I was feeland thinking.

- Kate