Accessibility statement for Keeping Well

This accessibility statement applies to  

This website is run by Central and North West London NHS Foundation Trust and West London NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. 

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text

AbilityNet has advice on making your device easier to use if you have a disability.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within three working days.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact by providing as much detail of the issue and a link to the page in question.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us for interpreting and translation needs.

Central and North West London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations


The website is not compliant for colour contrast in the following instances:

  • Orange text on pink background
  • White text on orange background
  • White text on green box

Specific colours are used to maintain brand identity. If you have any trouble viewing any part of the website, please email


The website is using Crisp – a third party live chat application. This is not part of the website design and is a separate plugin, yet is still essential to the website. Users may find it difficult to use the live chat with just a keyboard (including opening and closing it) or via a screen reader application. There is no clear text alternative provided for the live chat button. The screen reader application pronounces the live chat as ‘other support number’, which can make it unclear and does not indicate whether the live chat is open or closed.

When navigating to different pages on the website with the live chat open, the mouse cursor tends to remain in the live chat box without making it known or clear to the user. The ‘compose message’ text field, once opened, takes focus instead of the first element of the page (when navigating to different pages of the website), which disrupts keyboard navigation, as there is no way to close the live chat with just a keyboard, once it is open.

The Crisp embed button located on the bottom right of every page has no descriptive indicator as to its function and is reliant on a speech mark icon.

This statement was prepared on 3 September 2020 It was last reviewed on 10 September 2020.

This website was developed in early 2020 and launched in June 2020. We followed the standards during the development of the site and our developer Frank Health tested compliance with standards prior to launch.