Keeping Well North West London is a staff support hub working in partnership with Central and North West London NHS Foundation Trust (CNWL) and West London NHS Trust. Our service aims to promote positive wellbeing and psychological support to all NHS staff in North West London, the London Ambulance service, and those providing care to others in the community, including staff in care and residential homes.
We accept referrals from anyone (including healthcare professionals).
Our appointments are flexible to work around shift patterns and we are here to help. It’s quick and easy to start a conversation with our team, you can do this by:
- Using our live chat to speak to one of our team members (available Monday to Friday from 9am to 5pm). Chat works best on Google Chrome and from a mobile or tablet. It will not work on Internet Explorer 7 - If you are unable to use or see the chat button then please download and use Google Chrome
- Email us or call on 0300 123 1705 Monday to Friday 9am to 5pm. You can also request a call back for a convenient time
- Refer yourself to the service via our self-referral page
There is also a range of self-help materials and videos you can access in our resources section.
The Keeping Well NWL service is for residents of the United Kingdom only. If you are outside of the UK you can still access our self-help materials here.
After you request a call back we will contact you to arrange a rapid telephone assessment to discuss together any difficulties you might be facing and what support options might be available to you.
If you self-refer to our service, depending on the options of support you have indicated in your self referral, we will either contact you (as above) to arrange a conversation to think together about how we might help or, if appropriate, we can forward your details to one of the NWL Talking Therapies Services who will contact you for an assessment.
The support options from Keeping Well NWL can include:
- Brief psychological support and advice from the Keeping Well NWL Service
- Signposting to relevant self-help resources
- Onward referral or signposting to other services
- Specific support from Keeping Well NWL for staff impacted by Long Covid (for more information can be found here)
- Mindfulness sessions
- Support for Teams
- Support with substances (including drugs, alcohol or smoking)
- accessing Talking Therapies Services (IAPT) in CNWL or West London NHS Trusts.
Your organisation may have support in place but we can provide a choice over where your treatment is provided so you do not have to be seen in the Trust you work in or in your local borough.
If you access a NWL Talking Therapies (IAPT) service via Keeping Well, they will contact you for an initial assessment with one of their health professionals. Talking Therapies Services (IAPT) can provide specific support and treatment for people experiencing common mental health problems, such as depression or anxiety. All IAPT support is free and confidential using NICE recommended evidence-based treatments.
Therapists at Keeping Well can discuss the options of support available to you to help you make a decision about what type of support or service might be most useful. If this results in a treatment within Talking Therapies (IAPT) then the following psychological treatments can be delivered:
Cognitive Behavioural Therapy (CBT)
This therapy is effective for the treatment of a range of anxiety disorders and depression. CBT can be provided individually or in a group and it focuses on people’s thoughts, feelings, actions and bodily sensations and understands how they are all connected. When people feel worried or distressed they often fall into patterns of thinking and responding which can worsen how they feel. CBT mainly focusses on the here and now but important events from the past may also be discussed. Talking Therapies professionals are also trained in sub-specialities of CBT including trauma-focussed CBT, which is an effective treatment for symptoms of Post-traumatic Stress Disorder (PTSD) and couples therapy which can help people with their relationship.
EMDR - (Eye Movement Desensitization and Reprocessing)
Is another therapy focussed on the treatment of Post-traumatic Stress Disorder (PTSD). It is an 8-phase treatment and part of the treatment involves specific eye movements during the session to help process traumatic memories.
Counselling for Depression
This is a particular type of counselling that targets the emotional problems underlying depression. This treatment aims to help people identify underlying feelings, make sense of them and reflect on the new meanings which emerge.
Brief psychodynamic therapies (including Interpersonal Therapy and Dynamic Interpersonal Therapy)
Talking Therapies (IAPT) has therapists trained in brief psychodynamic psychotherapy developed for treating depression. Psychodynamic therapies explore difficult experiences in the past that continue to affect the way people feel and behave in the present and place particular emphasis on difficulties in relationships.
Our standard service opening hours are Monday- Friday, 9-5pm, including the Live-Chat function. However, we can be flexible if needed to accommodate staff working patterns. Talking Therapies Services (IAPT) usually offer treatment appointments from 8am-8pm although some clinic opening times may differ in some boroughs.
This service is for anyone working in any NHS or care setting within North West London (North West London is defined as Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, Kensington & Chelsea, Westminster).
- Anyone employed by the NHS in acute, community and mental health Trusts
- Anyone sub-contracted to do NHS work
- Primary care staff and dental staff
- Staff working in nursing homes and care homes (regardless of which organisation employs you)
- Carers who visit people in their own homes
- Carers who are paid via personal health budgets
- London Ambulance Service staff
You don’t have to be working on the frontline in wards or care settings - this service is for everyone working in these organisations. We know anyone can be affected by the pandemic and may need some help. We hope that a whole range of people including clinicians, administrators, domestic staff, estates and facilities staff, porters, managers and leaders will all benefit from this support.
Keeping Well is a partnership between Central and North West London NHS Foundation Trust (CNWL) and West London NHS Trust.