Our Keeping Well (NWL) service is here to provide wellbeing and psychological support to all NHS staff, volunteers and those providing care to others in the community (including in residential homes) in North West London, as well as London Ambulance Service.

The health and wellbeing offers are completely free and confidential.

The Keeping Well NWL service is open as usual Monday-Friday 9am to 5pm during the Christmas and New Year period, except the bank holidays. Staff can contact the hub via live chat, request a call back, or use the self-referral form. Please call the Samaritans on 116 123 for urgent free support if you need it.

You can talk to us:Keeping Well NWL christmas and new years poster 2022 v3.jpg.png

Please see additional offers of support available below in case you are looking for information or advice outside of our working hours.

  • Self-help materials: There are a range of self-help resources easily accessible in our website
  • Employer support: Staff can also find support via their organisations. Our Keeping Well Academy has a list of contacts and resources by healthcare provider and profession here
  • Support by profession: There are a number of national mental health and wellbeing support based on your profession, click here.
Out of hours support and crisis lines

There are a number of support lines set up to provide rapid access to assessment and support services.

  • Samaritans (24 hours, confidentially): 116 123 They have a dedicated number for healthcare staff 0800 069 6222 7am to 11pm, 7 days a week. Alternatively, you can text FRONTLINE to 85258 for support 24/7 via text.
  • Saneline (6pm to 11pm): 0845 767 8000


In an emergency call 999 or visit A&E. Contact your GP by phone if you need immediate help. Outside of surgery hours you can call NHS Director for more guidance on 111.

Looking after yourself during the festive season

The festive season can be a time of joy and spending time with loved ones but it can also be a stressful and lonely period.

During this time it is important to try to remember to look after your mental health and wellbeing. Take a look at our winter wellbeing resources page for some advice and tips to follow.

Return to News