On this page, click below to learn about staff support available to you and your colleagues by profession.
If you would like to include information about your organisation's staff support and wellbeing offer here then please get in touch.
- Samaritans wellbeing support line for staff: The support lines are run by Samaritans and all calls are answered by trained Samaritans volunteers, who provide confidential, non-judgmental support. Open 7am to 11pm, 7 days a week. Call 0800 069 6222
- Duty to Care: Provide wellbeing support via online consultation to improve and sustain the mental health and wellbeing of healthcare professionals. Visit the Duty to Care website.
- Wellness Action Plan: This is a personalised and practical tool for employees to use to identify how to address what keeps individuals mentally well at work and what can result in poor mental health. It also opens up a dialogue, helping supervisors better understand the needs and experiences of employees. Start your Wellness Action plan
- Looking After You Too: NHS England is providing individual coaching support with a highly skilled and experienced coach. This will be a space for you to offload the demands of whatever you are experiencing and be supported in developing practical strategies for dealing with this. It might be that through a one-off conversation you have all the strategies you need to cope with your situation and stay well. Or you might find a few sessions helpful. It is all led by you. Visit the website
- Skills for Care: For home care workers, personal assistants and those working in isolated services, the nature of their work may mean that they already feel isolated. Skills for Care provides guidance on how to support staff who regularly work alone. It includes a section on supporting mental health and wellbeing and on communication and support.
- LCASForum: London Care and Support Forum is a grouping of people and organisations involved in the provision of social care, personal support and health services across the Capital. They work with commissioners, providers and users of services to provide a supportive facility for the exchange of information, the creation of a better understanding of user requirements in a constantly changing marketplace and to encourage higher quality standards through workforce development. Visit their website.
- Supporting Hospital and Paramedic Employees (SHAPE):SHAPE is an outreach programme that offers evidence-based wellbeing support to frontline staff and access to treatment as needed. SHAPE Recovery, which supports hospital and paramedic employees during and after COVID. Visit their website
- Frontline19 service: Free and confidential psychological support service for people working in the NHS & frontline services in the UK. They are currently prioritising patient-facing roles. Visit the Frontline19 service website.
- Hopeline19: The NHS and frontline workers are then able to call up and listen to your messages of support. We want to encourage people to keep the conversation going and to continue to break the taboos surrounding emotional wellbeing and mental health. Anyone can call 0808 19 665 19 for free 24/7. Visit their website
This is in addition to Skills for Care’s existing guidance for people who employ their own staff and personal assistants, which includes where to find information about local support.
Support for volunteers
- NHS Volunteer Responders programme: We have been set up by NHS England and NHS Improvement, working with Royal Voluntary Service and the GoodSAM app. Their amazing team of NHS Volunteer Responders have now completed more than 2 million tasks. Visit their website
- NHS Cadets: NHS Cadets is an exciting programme being rolled out across England in partnership with St John Ambulance. It supports 14–18-year-olds from communities with less access to volunteering to find out what it is like to work in health and care. NHS Cadets learn first aid, develop their leadership and practical skills. Find out more
- NCVO (National Council for Voluntary organisations): For information on regular volunteering for an organisation that works with the NHS, find out more
- Volunteering Matters: Find volunteering opportunities in your local area, click here
- Peer Support Group for Volunteers by ThriveLDN: This is an opportunity for volunteers to support each other in your vital role as volunteers; to share experiences, good practice and mutual learning, as well as learning from experts. Find out more here
- The Society of Radiographers: The professional body and trade union of diagnostic imagining and radiotherapy workforce in the UK. Find out more here https://www.sor.org/
- Social Workers Benevolent Fund: This Trust offer financial support to social workers and their dependents in times of hardship. To find out more visit: http://www.swbt.org/
- Royal College of Occupational Therapists: As an RCOT member* you are also entitled to access support from Unison. They offer a variety of assistance to members via their There for You service. All members can also also contact email@example.com or call the college if you require specific practice advice queries.
- British Psychological Society: The BPS has put together a guide aimed at leaders and managers that provides practical advice on how to respond to how staff may be feeling during difficult phases of working and living through the pandemic. Read and download
- Royal College of Psychiatrists: The Psychiatrists' Support Service (PSS) is a service by psychiatrists for psychiatrists. They provides free, rapid, high quality peer support by telephone to psychiatrists of all grades who may be experiencing personal or work-related difficulties. This service is totally confidential and delivered by trained Peer Support Psychiatrists. http://www.bddg.org/about-bddg/
- The Chartered Society of Physiotherapists: The Society of Physiotherapists have a number of support networks open to students and professionals who are members of the society. Three of their support networks include: DisAbility network, BAME network; and LGBTQIA+ network. You can find their webpage here: https://www.csp.org.uk/.
London Ambulance Service Wellbeing Hub
- Telephone: 0203 162 7554, 8am – 10pm 7 days a week.
- Email: firstname.lastname@example.org
Occupational Health: 0800 882 4102 (PAM Assist self referral counselling service)
LINC Peer Support Network:0207 922 7539 (Emergency on call number)
- The Ambulance Service Charity (TASC): Provides a range of services to support the mental health, physical rehabilitation, and financial wellbeing of the UK’s ambulance staff, their family members, students, and ambulance service volunteers. Visit the website or contact 0800 1032999 or by email at email@example.com
- The Association of Ambulance Chief Executives: This organisation offer a range of support. You can find their dedicated mental health and wellbeing webpage here.
- Supporting Hospital and Paramedic Employees (SHAPE): SHAPE is an outreach programme that offers evidence-based wellbeing support to frontline staff and access to treatment as needed. SHAPE Recovery, which supports hospital and paramedic employees during and after COVID. Visit their website
- BDA Wellbeing Support: Dentists who would like to receive psychological support can call the BDA Wellbeing Support Service available 24/7 on 0800 030 5182. They also offer CBT online, a wellbeing portal and a health e-hub mobile app. Visit Dental Wellbeing Hub
- Practitioner Health: Free, confidential NHS service for doctors and dentists across England with mental illness and addiction problems, who are working or looking to return to clinical practice. The service can help with issues relating to a mental health concern, including stress or depression or an addiction problem, in particular where these might affect work. The service is provided by health professionals specialising in mental health support to doctors and is available in various locations across England. Visit Practitioner Health website
- Single Point of Contact (SPOC) – The Professional Support Unit (PSU) have launched this specialist support service for trainee dentists experiencing a range of issues during the COVID-19 outbreak. It is a free, confidential and impartial service. Trainees can sign up for a 45-minute conversation with a senior PSU lead. Calls can be arranged for same day, next day or next week to accommodate for last minute changes in rotas. To request a 1:1 appointment, click on this link here
You Okay, Doc?: This service supports Doctors' mental health and wellbeing through bespoke mental and emotional health aids. Online support groups, a texting support service as well as webinars and podcasts to support doctors and their mental wellbeing. Find out more here.
From 17 January 2022, a new initiative with Keeping Well and You Okay, Doc launches for all North West London GPs, hospital doctors and speciality doctors/consultants to join a new wellbeing support space called 'The Huddle'.
It provides a space to share stories, have conversations, and learn from each other on how to positively manage their mental health and wellbeing. For more information and to register your interest, click here.
- BMA Wellbeing Service: This is a completely confidential helpline which can offer same day access to a counsellor and/or peer support. Doctors do not need to be a member of the BMA and the service is open to medical students too. Visit BMA Wellbeing Service website or telephone 0330 123 1245.
- GP Wellbeing: Support for GPs during this challenging time, including wellbeing, resilience and mental health resources. Visit RCGP Wellbeing Hub
- Doctors in Distress: Helps reduce suicide within the medical profession. This charity was created to raise awareness on the value of medical professionals’ health and wellbeing and the need to care for those that care for doctors. Visit Doctors in Distress website
- Practitioner Health: Free, confidential NHS service for doctors and dentists across England with mental illness and addiction problems, who are working or looking to return to clinical practice. The service can help with issues relating to a mental health concern, including stress or depression or an addiction problem. Visit Practitioner Health website
- Single Point of Contact (SPOC) – The Professional Support Unit (PSU) have launched this specialist support service for trainee doctors experiencing a range of issues during the COVID-19 outbreak. It is a free, confidential and impartial service. Trainees can sign up for a 45-minute conversation with a senior PSU lead. Click on this link here
- The Royal College of Nursing: Counselling service available RCN counselling. To make an appointment, call the RCN on 0345 772 6100. The counselling service operates over the telephone so you can access counselling at a time that suits you. One of their counsellors will phone you at an agreed time.
- Nurse Lifeline: Developed collaboratively by a small group of frontline staff united by an acute awareness of the pressures facing the workforce, Nurse Lifeline becomes the first nursing and midwifery led initiative to offer a national, free and confidential peer to peer listening service, by nurses and midwives, for nurses and midwives. Get in touch: 0800 801 0455
- Nurses recruited from Jamaica: The Nurses Association of Jamaica (NAJ) provide support, advice and guidance to new nurses coming to the UK from Jamaica. NAJ provides emotional, social and professional support to these staff through webinars, telephone and face to face contact. Contact firstname.lastname@example.org for more information.
@Pharmasupport: For wellbeing tips to help pharmacists through self-isolation and working on frontline. Follow on twitter @pharmasupport