Central and North West London NHS Foundation Trust (CNWL) and West London NHS Trust are working together to provide personalised wellbeing and psychological support to all NHS staff in North West London, the London Ambulance service, and those providing care to others in the community, including staff in care and residential homes.

Your organisation may have support in place but we can provide a choice over where your treatment is provided so you do not have to be seen in the Trust you work in or in your local borough. 

We accept referrals from anyone (including healthcare professionals). All support is free and confidential using NICE recommended treatments. You will be seen by someone in the Talking Therapies service at CNWL or West London NHS Trust. The treatment is delivered by trained professionals with a wealth of experience working with common mental health problems. This service is for residents of the United Kingdom only. If you are outside of the UK you can still access our self help materials here.

All appointments are held over the telephone or using video consultation.

It’s quick and easy to start a conversation with our team. 

  • Use our live chat to start speaking to one of our trained Psychological Wellbeing Practitioners (available Monday to Friday from 9am to 5pm). Chat works best on Google Chrome and from a mobile or tablet. It will not work on Internet Explorer 7 - If you are unable to use or see the chat button then please download and use Google Chrome
  • Email or call us Monday to Friday 9am to 5pm. You can also request a call back at a convenient time. 

We’re here to help.  Our appointments are flexible to work around shift patterns. 

There is also a range of self-help materials and videos you can access in our resources section.

Therapists at Keeping Well are trained to provide a number of evidence-based psychological (talking therapy) treatments. These all have a strong evidence base and are recommended by NICE. They are delivered in a mixture of individual, couple and group treatments.


  • Cognitive Behavioural Therapy (CBT): this therapy is effective for the treatment of a range of anxiety disorders and depression. CBT can be provided individually or in a group and it focuses on people’s thoughts, feelings, actions and bodily sensations and understands how they are all connected. When people feel worried or distressed they often fall into patterns of thinking and responding which can worsen how they feel. CBT mainly focusses on the here and now but important events from the past may also be discussed. Keeping well therapists are also trained to deliver sub-specialities of CBT including trauma-focussed CBT, which is an effective treatment for symptoms of Post-traumatic Stress Disorder (PTSD) and couples therapy which can help people with their relationship.
  • EMDR - (Eye Movement Desensitization and Reprocessing) – is another therapy focussed on the treatment of Post-traumatic Stress Disorder (PTSD). It is an 8-phase treatment and part of the treatment involves specific eye movements during the session to help process traumatic memories.
  • Counselling for Depression. This is a particular type of counselling that targets the emotional problems underlying depression. This treatment aims to help people identify underlying feelings, make sense of them and reflect on the new meanings which emerge.
  • Brief psychodynamic therapies (including Interpersonal Therapy and Dynamic Interpersonal Therapy) - Keeping well has therapists trained in brief psychodynamic psychotherapy developed for treating depression. Psychodynamic therapies explore difficult experiences in the past that continue to affect the way people feel and behave in the present and place particular emphasis on difficulties in relationships.
  • Drug and Alcohol support – the Keeping Well Service has a dedicated Drug and Alcohol worker who is able to provide specialist support for anyone who is struggling with substance misuse (including prescribed medication, tobacco and alcohol).  All of the support available is evidenced-based.  We can also support any supervisors/managers who are concerned about staff who may be struggling with substance misuse.

Our appointments are flexible to work around shift patterns and we can provide some choice over where your treatment is provided so you do not have to be seen in the Trust you work in. Appointments are during clinic opening times which are slightly different in some boroughs. We are open in the evenings on weekdays. 

This service is for anyone working in any NHS or care setting within North West London (North West London is defined as Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, Kensington & Chelsea, Westminster).

This includes

  • Anyone employed by the NHS in acute, community and mental health Trusts
  • Anyone sub-contracted to do NHS work
  • Primary care staff and dental staff
  • Staff working in nursing homes and care homes (regardless of which organisation employs you)
  • Carers who visit people in their own homes
  • Carers who are paid via personal health budgets
  • London Ambulance Service staff
  • Volunteers.

You don’t have to be working on the frontline in wards or care settings - this  service is for everyone working in these organisations. We know anyone can be affected by the pandemic and may need some help. We hope that a whole range of people including clinicians, administrators, domestic staff, estates and facilities staff, porters, managers and leaders will all benefit from this support.